Frederick Health Hospital is committed to making our facilities and medical
services accessible for all. As the hospital footprint changes and grows,
we are constantly monitoring our environment for ease of access.
Designated parking spots are available in all surface parking lots, and
inside of the parking garage. Accessible parking is located on every floor
of the garage near the patient and visitor elevator tower.
Valet parking is also available at all entrances. Our valet parking service
also offers the convenience of call-ahead service; when you are ready
to leave the hospital you can call 240-566-RIDE (7433) to have your car
brought to the most convenient hospital exit. To explore our campus and
click here to view our campus map
Wheelchairs are located at each entrance for your use while on hospital
property. If you need help finding a wheelchair or safely moving from
your vehicle to a wheelchair, please ask the parking attendant on duty,
who will call for someone who can assist you.
Deaf and Hard-of-Hearing Services
RID Certified Sign Language interpreters are provided upon request. When
possible, make your request in advance by calling Scheduling (240-566-3400)
to make your medical appointment. Otherwise, notify your nurse at any
time throughout your admission. Interpreting Services can be reached at
240-566-4351 to request an interpreter.
Our Statement to Patients (Patient Rights and Responsibilities)
is also available by visiting this link.
In some instances, VRI (Video Remote Interpreting) may be utilized if
the staff or agency interpreters are not immediately available. Video
Phones, provided by Sorenson Communications, are available upon request
to be brought to the patient bedside.
Service animals are welcome at Frederick Health Hospital. The Americans
with Disabilities Act (ADA) defines a Service Animal as a dog, or in rare
cases, a small horse, “that is trained to do work or perform tasks
for the benefit of a person with a disability.” Therapy dogs, companion
animals, or domesticated pets do not fall into this category and should
not be brought to the hospital.
You will not be asked to provide any documentation or proof of the animal’s
role. However, to protect other patients, visitors and staff and to maintain
a safe and healthy environment for all, the ADA allows hospitals and public
accommodations to enforce the following guidelines:
- All service animals must be tethered, leashed or secured in the patient’s
vicinity, out of the way of foot traffic, equipment paths and doorways.
If tethering the animal prevents them from performing the services they
perform for their handler, the animal must be controllable by voice command,
gestures, or other alternative.
- When the patient with a service animal is under our care , there must be
someone present who can tend to the animals need for toileting, water,
and food. Please do not ask the staff to walk, feed or otherwise care
for the animal.
- A sick, uncontrollable or aggressive animal will not be permitted to enter
- Once on the premises, any animal that exhibits any of the following behaviors
must be immediately removed a. Growling, menacing, baring teeth, or other
behavior that indicates that the animal could be harmful to others b.
Barking or whining that cannot be stopped by a simple command c. Jumping
up on people, furnishings, running, targeting d. Animals that are not
housebroken or who are unable to control body function
- In situations where the animal poses a threat to personal safety of any
person on hospital premises and there is no one who can take responsibility
for the animal, Security will be involved in resolving the issue and contacting
the appropriate authorities.
Safety is our priority. We promise to do everything within our power to
accommodate your disability should the need arise.
If you are a patient or visitor with a disability and would like to offer
an observation or concern about our campus facilities and services, please
contact Janet Harding, Section 504/Title VI Coordinator, by calling