Group of Medical Professionals

Visitation Guidelines​

Visitors to Frederick Health Hospital

*Effective Monday, February 15:

  • Patients may receive one visitor per day; limited to those essential for the patient’s physical or emotional well-being and care (e.g., care partner, parent).
  • Frederick Health screens all visitors at entry points for COVID symptoms per CDC guidelines. Do not visit if you are experiencing symptoms.
  • Frederick Health will encourage the use of alternative mechanisms for patient and visitor interactions such as video-call applications on cell phones or tablets.
  • If visitation to patients with active/isolated COVID infection is necessary, staff must continue to provide and reinforce proper education and safety protocols. These visitors may only visit the patient room and should not go to other locations in the facility.

Visitors to hospital outpatient surgery:

  • No visitors to remain with the patient or in the waiting room.
  • One visitor may escort a patient to surgery check-in, but must leave the building after providing their phone number.

Exceptions to these rules apply to designated support person/s as outlined in the Access to Support for Patient with Disabilities in Heath Care Settings notice from Maryland Department of Health and the Maryland Department of Disabilities.

Notice—Support Persons for Individuals with Disabilities

State and federal law prohibits discrimination against individuals based on disability. In addition, the Secretary of Health and the Secretary of the Department of Disabilities require all licensed Maryland hospitals, related institutions, freestanding medical facilities, freestanding ambulatory care facilities, chronic disease centers, hospice care facilities, comprehensive rehabilitation facilities, nursing homes, and assisted living programs (collectively health care providers) to adopt policies allowing support persons for individuals with disabilities to stay with those persons during visits to health care providers (the Access Notice).

If you believe that one of the listed health care providers is violating the Access Notice, you may file a complaint with the Maryland Department of Heaoth’s Office of Health Care Quality by following the process described at https://health.maryland.gov/ohcq/Pages/Complaints.aspx.

If you believe you are a victim of discrimination because of your disability, you may file a complaint with any of the following:

Office of Equal Opportunity Programs
Maryland Department of Health
201 W. Preston Street, Suite 442
Baltimore, MD 21201
410-767-6600 | Fax: 410-333-5337
Maryland Commission on Civil Rights (MCCR)
6 Saint Paul Street, Suite 900
Baltimore, MD 21202
800-637-6247 | Fax: 410-767-8600
https://mccr.maryland.gov/Pages/Intake.aspx

You may also file complaints with the following federal agencies if you believe you have been subject to discrimination by a health care provider:

US Department of Justice (via mail)
Civil Rights Division
950 Pennsylvania Ave, NW 4CON, 9th Floor
Washington, DC 20530
Fax: 202-307-1191
https://civilrights.justice.gov/report
Centralized Case Management Operations
US Department of Health and Human Services
(via mail)
200 Independence Ave, SW
Room 509F HHH Bldg.
Washington, DC 20201
Email to OCRComplaint@hhs.gov
https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf
More information on the DOJ complaint
process can be found online at:
https://ada.gov/filing_complaint.htm
More information on the HHS complaint process
can be found online at:
https://www.hhs.gov/civil-rights/filing-a-complaint/index.html

Family Connection Center

We know that being separated from hospitalized loved ones can be difficult. We encourage family, friends, and loved ones to use electronic devices and apps to stay in touch with patients.

The Service Excellence Department has set up a “Family Connection Center” to help you stay connected to your loved ones. Our team can print and send photos, cards, and other greetings to patients in the hospital. We can also help arrange phone or video calls for patients who do not have their own electronic devices. Email PatientExperience@frederick.health or call 240-566-3564 to learn more.