Visitors to Frederick Health Hospital
*Effective Monday, February 15:
- Patients may receive one visitor per day; limited to those essential for
the patient’s physical or emotional well-being and care (e.g., care
- Frederick Health screens all visitors at entry points for COVID symptoms
per CDC guidelines. Do not visit if you are experiencing symptoms.
- Frederick Health will encourage the use of alternative mechanisms for patient
and visitor interactions such as video-call applications on cell phones
- If visitation to patients with active/isolated COVID infection is necessary,
staff must continue to provide and reinforce proper education and safety
protocols. These visitors may only visit the patient room and should not
go to other locations in the facility.
Visitors to hospital outpatient surgery:
- No visitors to remain with the patient or in the waiting room.
- One visitor may escort a patient to surgery check-in, but must leave the
building after providing their phone number.
Exceptions to these rules apply to designated support person/s as outlined
in the Access to Support for Patient with Disabilities in Heath Care Settings
notice from Maryland Department of Health and the Maryland Department
Notice—Support Persons for Individuals with Disabilities
State and federal law prohibits discrimination against individuals based
on disability. In addition, the Secretary of Health and the Secretary
of the Department of Disabilities require all licensed Maryland hospitals,
related institutions, freestanding medical facilities, freestanding ambulatory
care facilities, chronic disease centers, hospice care facilities, comprehensive
rehabilitation facilities, nursing homes, and assisted living programs
(collectively health care providers) to adopt policies allowing support
persons for individuals with disabilities to stay with those persons during
visits to health care providers (the Access Notice).
If you believe that one of the listed health care providers is violating
the Access Notice, you may file a complaint with the Maryland Department
of Heaoth’s Office of Health Care Quality by following the process
If you believe you are a victim of discrimination because of your disability,
you may file a complaint with any of the following:
Office of Equal Opportunity Programs
Maryland Department of Health
201 W. Preston Street, Suite 442
Baltimore, MD 21201
Maryland Commission on Civil Rights (MCCR)
6 Saint Paul Street, Suite 900
Baltimore, MD 21202
800-637-6247 | Fax: 410-767-8600
You may also file complaints with the following federal agencies if you
believe you have been subject to discrimination by a health care provider:
Family Connection Center
We know that being separated from hospitalized loved ones can be difficult.
We encourage family, friends, and loved ones to use electronic devices
and apps to stay in touch with patients.
The Service Excellence Department has set up a “Family Connection
Center” to help you stay connected to your loved ones. Our team
can print and send photos, cards, and other greetings to patients in the
hospital. We can also help arrange phone or video calls for patients who
do not have their own electronic devices. Email
PatientExperience@frederick.health or call 240-566-3564 to learn more.