Patient Rights

Patient Bill of Rights

Frederick Health's staff fosters your health and well-being by providing quality healthcare. We want you and your family to know your rights and responsibilities while you are a patient at our hospital. You have the right to: ‚Äč

  1. RECEIVE CONSIDERATE, RESPECTFUL, AND COMPASSIONATE CARE;
  2. BE PROVIDED CARE IN A SAFE ENVIRONMENT FREE FROM ALL FORMS OF ABUSE AND NEGLECT, INCLUDING VERBAL, MENTAL, PHYSICAL, AND SEXUAL ABUSE;
  3. HAVE A MEDICAL SCREENING EXAM AND BE PROVIDED STABILIZING TREATMENT FOR EMERGENCY MEDICAL CONDITIONS AND LABOR;
  4. BE FREE FROM RESTRAINTS AND SECLUSION UNLESS NEEDED FOR SAFETY;
  5. BE TOLD THE NAMES AND JOBS OF THE HEALTH CARE TEAM MEMBERS INVOLVED IN THE PATIENT’S CARE IF STAFF SAFETY IS NOT A CONCERN;
  6. HAVE RESPECT SHOWN FOR THE PATIENT’S PERSONAL VALUES, BELIEFS, AND WISHES;
  7. BE TREATED WITHOUT DISCRIMINATION BASED ON RACE, COLOR, NATIONAL ORIGIN, ETHNICITY, AGE, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, PHYSICAL OR MENTAL DISABILITY, RELIGION, LANGUAGE, OR ABILITY TO PAY;
  8. BE PROVIDED A LIST OF PROTECTIVE AND ADVOCACY SERVICES WHEN NEEDED;
  9. RECEIVE INFORMATION ABOUT THE PATIENT’S HOSPITAL AND PHYSICIAN CHARGES AND ASK FOR AN ESTIMATE OF HOSPITAL CHARGES BEFORE CARE IS PROVIDED AND AS LONG AS PATIENT CARE IS NOT IMPEDED;
  10. RECEIVE INFORMATION IN A MANNER THAT IS UNDERSTANDABLE BY THE PATIENT, WHICH MAY INCLUDE:
    1. SIGN AND FOREIGN LANGUAGE INTERPRETERS;
    2. ALTERNATIVE FORMATS, INCLUDING LARGE PRINT, BRAILLE, AUDIO RECORDINGS, AND COMPUTER FILES; AND
    3. VISION, SPEECH, HEARING, AND OTHER TEMPORARY AIDS AS NEEDED, WITHOUT CHARGE;
  11. RECEIVE INFORMATION FROM THE PATIENT’S DOCTOR OR HEALTH CARE TEAM MEMBER OTHER HEALTH CARE PRACTITIONERS ABOUT THE PATIENT’S DIAGNOSIS, PROGNOSIS, TEST RESULTS, POSSIBLE OUTCOMES OF CARE, AND UNANTICIPATED OUTCOMES OF CARE;
  12. ACCESS THE PATIENT’S MEDICAL RECORDS IN ACCORDANCE WITH HIPAA NOTICE OF PRIVACY PRACTICES;
  13. BE INVOLVED IN THE PATIENT’S PLAN OF CARE;
  14. BE SCREENED, ASSESSED, AND TREATED FOR PAIN;
  15. REFUSE CARE;
  16. IN ACCORDANCE WITH HOSPITAL VISITATION POLICIES, HAVE AN INDIVIDUAL OF THE PATIENT’S CHOICE REMAIN WITH THE PATIENT FOR EMOTIONAL SUPPORT DURING THE PATIENT’S HOSPITAL STAY, CHOOSE THE INDIVIDUALS WHO MAY VISIT THE PATIENT, AND CHANGE THE PATIENT’S MIND ABOUT THE INDIVIDUALS WHO MAY VISIT;
  17. APPOINT AN INDIVIDUAL OF THE PATIENT’S CHOICE TO MAKE HEALTH CARE DECISIONS FOR THE PATIENT, IF THE PATIENT IS UNABLE TO DO SO;
  18. MAKE OR CHANGE AN ADVANCE DIRECTIVE;
  19. GIVE INFORMED CONSENT BEFORE ANY NONEMERGENCY CARE IS PROVIDED, INCLUDING THE BENEFITS AND RISKS OF THE CARE, ALTERNATIVES TO THE CARE, AND THE BENEFITS AND RISKS OF THE ALTERNATIVES TO THE CARE;
  20. AGREE OR REFUSE TO TAKE PART IN MEDICAL RESEARCH STUDIES, WITHOUT THE AGREEMENT OR REFUSAL AFFECTING THE PATIENT’S CARE;
  21. ALLOW OR REFUSE TO ALLOW PICTURES OF THE PATIENT FOR PURPOSES OTHER THAN THE PATIENT’S CARE;
  22. EXPECT PRIVACY AND CONFIDENTIALITY IN CARE DISCUSSIONS AND TREATMENTS;
  23. BE PROVIDED A COPY OF THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT NOTICE OF PRIVACY PRACTICES; AND
  24. FILE A COMPLAINT ABOUT CARE AND HAVE THE COMPLAINT REVIEWED WITHOUT THE COMPLAINT AFFECTING THE PATIENT’S CARE:

Office of Health Care Quality
Hospital Complaint Unit
7120 Samuel Morse Drive, 2nd Floor
Columbia, MD 21046-3422

or

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
1-800-994-6610

complaint@jointcommission.org

Patient Responsibilities

To ensure Frederick Health's ability to provide the best care possible, we ask that you accept the responsibility to:
  1. Provide accurate and complete information regarding your identity, medical history, medications, supplements and financial information. Notify Frederick Health promptly if there is a financial hardship so we may assist as needed.
  2. Participate in your treatment plans recommended by your care team. Let your care team know immediately if you do not understand your plan of care or the health instructions you receive.
  3. Be considerate and respectful to other patients, visitors, and staff members. Be respectful of Frederick Health property.
  4. Follow Frederick Health rules and regulations, including those that prohibit offensive, threatening, and/or abusive language or behavior, unauthorized recording and/or photographs of staff or other individuals, and the use of tobacco, inhaled nicotine, alcohol, or illicit drugs or substances. Help ensure that your visitors are aware of and follow those rules.