Group of Medical Professionals

Visitation Guidelines​

We continue to focus on the safety of our patients, staff, and community while implementing the most current CDC recommendations during the pandemic. Electronic devices and apps are the safest way to keep in contact with your loved ones. Please ask a staff member if you need assistance.

If your loved one is diagnosed with COVID or is currently being investigated for COVID, NO visitors will be allowed.

Frederick Health Hospital welcomes:

  • One visitor per patient, per day, and at the time of hospital discharge.
  • One visitor to accompany a patient to an ambulatory visit.
  • One visitor to accompany patients experiencing an emergency.
  • One visitor and a Doula to accompany a maternity patient in Labor and Delivery and Post-Partum.
  • One parent for each NICU patient.
  • One parent or guardian for a Pediatric patient.
  • Two visitors for a patient at End-of-Life.
  • One support person to accompany, visit, and stay in the hospital with individuals with disabilities. Support persons are anyone who provides personal, behavioral, and/or communication supports not otherwise provided in a hospital setting. A support person is used when a patient requires services for communication1 and behavioral stabilization, and such services are not covered in a hospital setting. This may include patients with intellectual or developmental disabilities, physical disabilities or limitations, and neurocognitive disorders. (additional information below)
  • One visitor may wait in lobby for procedures in the operating room and cardiac cath lab. They cannot accompany the patient into a procedural area.

Additional guidelines for visitors include:

  • Visitors must enter through Frederick Health Hospital’s Main Entrance #1.
  • All visitors must obtain a visitor badge from Security each day of visit and turn in badge at end of visit.
  • All visitors must be 18 years of age unless the visitor is the parent of a pediatric patient.
  • All visitors must acknowledge and accept current restrictions/guidelines prior to being given a visitor badge.
  • All visitors will be screened for COVID/flu-like symptoms, including temperature. No one with symptoms will be approved to visit a patient.
  • Visitor badge must be visible and face masks must be worn at all times when in the building and must cover both the nose and mouth.
  • Visitors must practice proper hand hygiene before and after entering the patient’s room.
  • Visitors must stay in patient’s room while in the building.
  • Other guidelines may apply based on patient diagnosis and status. Unit managers, charge nurses, and supervisors must appove other exceptions for visitation and notify security.
  • You will be asked to leave if guidelines are not followed.

Notice—Support Persons for Individuals with Disabilities

State and federal law prohibits discrimination against individuals based on disability. In addition, the Secretary of Health and the Secretary of the Department of Disabilities require all licensed Maryland hospitals, related institutions, freestanding medical facilities, freestanding ambulatory care facilities, chronic disease centers, hospice care facilities, comprehensive rehabilitation facilities, nursing homes, and assisted living programs (collectively health care providers) to adopt policies allowing support persons for individuals with disabilities to stay with those persons during visits to health care providers (the Access Notice).

If you believe that one of the listed health care providers is violating the Access Notice, you may file a complaint with the Maryland Department of Heaoth’s Office of Health Care Quality by following the process described at https://health.maryland.gov/ohcq/Pages/Complaints.aspx.

If you believe you are a victim of discrimination because of your disability, you may file a complaint with any of the following:

Office of Equal Opportunity Programs
Maryland Department of Health
201 W. Preston Street, Suite 442
Baltimore, MD 21201
410-767-6600 | Fax: 410-333-5337
Maryland Commission on Civil Rights (MCCR)
6 Saint Paul Street, Suite 900
Baltimore, MD 21202
800-637-6247 | Fax: 410-767-8600
https://mccr.maryland.gov/Pages/Intake.aspx

You may also file complaints with the following federal agencies if you believe you have been subject to discrimination by a health care provider:

US Department of Justice (via mail)
Civil Rights Division
950 Pennsylvania Ave, NW 4CON, 9th Floor
Washington, DC 20530
Fax: 202-307-1191
https://civilrights.justice.gov/report
Centralized Case Management Operations
US Department of Health and Human Services
(via mail)
200 Independence Ave, SW
Room 509F HHH Bldg.
Washington, DC 20201
Email to OCRComplaint@hhs.gov
https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf
More information on the DOJ complaint
process can be found online at:
https://ada.gov/filing_complaint.htm
More information on the HHS complaint process
can be found online at:
https://www.hhs.gov/civil-rights/filing-a-complaint/index.html