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Interpreting Services

Frederick Health Interpreting Services provides language accessibility for patients so they can participate fully in their own healthcare and in the healthcare of their loved ones.

Staff interpreters provide American Sign Language (ASL), and Spanish interpreting. We utilize agency interpreters for additional resources and languages. We also provide telephonic interpreting for over 160 spoken languages and Video Remote Interpreting (VRI), 24 hours a day, 7 days a week, to patients, families for appointments, procedures and hospital stays.

For more information, contact us at 240-566-3300.

Deaf & Hard of Hearing Services

RID Certified Sign Language interpreters are provided upon request. When possible, make your request in advance. When calling Scheduling (240-566-3400) to make your medical appointment. Otherwise, notify your nurse at any time throughout your admission. Contact your nurse or have someone call Interpreting Services at 4351 to request an interpreter.

Our Statement to Patients (Patient Rights and Responsibilities) is also available on video.

In some instances, VRI (Video Remote Interpreting) may be utilized if the staff or agency interpreters are not immediately available. Video Phones are available upon request to be brought to the patient bedside.

Frequently Asked Questions

How do I get an interpreter?

When scheduling your hospital appointment or service, please let us know that you need an interpreter. In the Emergency Department let hospital staff know you need an interpreter as soon as you arrive. Click here to request an interpreter.

Is it ok if I use my relative as my interpreter?

We want your friend or family member to be there to support you but not to act as your interpreter. We have qualified interpreters who are experienced in medical settings and can be objective and impartial in difficult or emotional circumstances. If you choose to decline our hospital provided interpreting resources in lieu of using family/friend, we will ask you to sign a waiver. Your provider may request the hospital interpreter’s presence regardless of the signing of this waiver.

How much does it cost to have an interpreter?

There is no cost to the patient or insurance company for Frederick Health interpreting services.