Patient Portal FAQs
Get the answers you need.
How do I enroll?
Portal enrollment emails are automatically sent to patients with a valid email address. These links expire within 72 hours. If you do not have a valid email address on your account, or you need to update it, please contact your provider's office or hospital's patient registration office for assistance adding or updating your email.
What device do I need to use the Patient Portal?
You need a computer or mobile device connected to the Internet.
What if I forget my username or password?
Visit our Username and Password Reset Guide with detailed instructions on how to reset your username and password.
What is the source of my health information in the Patient Portal?
The information in the Portal comes from your Frederick Health providers and is limited to you, authorized persons that you permit, and your treatment team. This information is safe and encrypted through the appropriate security channels.
How do I update health-related information or demographics?
Several days prior to your visit, you will receive an email reminding you to review and update information such as your address, phone number, insurance information, allergies or medications and more to speed up the time you are waiting for your appointment.
What information is available on the Results and Reports page?
You can access your test results, your provider's reports, imaging reports and more. Please know that you may see your results prior to your Provider having a chance to review them. You will be able to view the Reports once your provider has finalized them.
Who can I share my medical information with via the Portal? Whose information can I see?
Privacy is of the utmost importance to us at Frederick Health. The patient may invite others to view their healthcare information by using the 'Account Options' dropdown menu (upper left corner) of their portal then select 'Share My Portal' link.
A parent or guardian will be set up to see their child's information up until the age of 13 after completing the proxy process. Any patient over the age of 13 can obtain their own portal account.
If requesting access for a patient over the age of 18 (aka Proxy Access), please complete a Proxy Access Request and Authorization form and submit it to the Health Information Management – Medical Records group at 240-566-3444. Find additional information on Medical Records by visiting Obtaining Medical Records.
When should I use the portal to message my doctor or provider?
Portal messaging is intended to assist patients with quick simple responses, for example a clarification about a medication or inquiry about a follow-up visit. If your message is large enough to fill up message box, you will be asked to schedule an appointment.
Our providers do not review messages in the evenings, on weekends, or when the office is closed. Portal messages are NOT FOR MEDICAL EMERGENCIES, COMPLEX MEDICAL DISCUSSIONS, and DO NOT replace an office visit. It may take up to three business days for messages to be reviewed. Please call your provider's office if you need an immediate response.
How do I access the Patient Portal app?
Meditech MHealth mobile app offers the same secure and convenient access to your health information. The app is available on the Apple App Store and Google Play store. Note: Your username and password must already be created prior to logging into the Meditech MHealth app.
Still need help?
Email portal@frederick.health for additional technical support. Please provide your full name, date of birth, and reason for your email.