Open Accessibility Menu

Patient Portal FAQs

Get the answers you need.

How do I enroll? 

Portal enrollment emails are automatically sent to patients with a valid email address. You can also sign up from the Patient Portal login page: click “Sign Up” to enter your information and verify your identity to create an account.

What do I need to use the Patient Portal?

You need a computer or mobile device connected to the Internet.

What if I forget my username or password? 

Go to the Reset Credentials section and submit your information. You’ll need your Login ID and/or email address on file to receive an email that includes instructions on how to reset your password.

What is the source of my health information in the Patient Portal? 

The information in the Portal comes from your Frederick Health providers and is limited to you, authorized persons that you permit, and your treatment team. This information is safe and encrypted through the appropriate security channels.

How do I update health-related information or demographics? 

Several days prior to your visit, you will receive an email reminding you to review and update information such as your address, phone number, insurance information, allergies or medications and more to speed up the time you are waiting for your appointment.

How do I find my Medical Record Number? 

Your medical record number is located on your discharge paperwork or by contacting your provider’s office.

What information is available on the Reports page?

You can access Provider Reports on the Reports page. These can be viewed after your results
are finalized by the performing provider.

Who can I share my medical information with via the Portal? Whose information can I see?

Privacy is of the utmost importance to use at Frederick Health. A parent or guardian will be set up to see their child’s information up until the age of 13. Any patient over the age of 13 can obtain their own portal account. The patient may invite others to view their information by using the Shared Access feature located under the PROFILE tab. If requesting access for a patient over the age of 13 (aka Proxy Access), please complete a Proxy Access Request and Authorization form and submit it to the Health Information Management – Medical Records group at 240-566-3444. You can find additional information at

Questions about the portal?

For clinical or medical questions, please contact your provider. For technical questions, you can use the Technical Support button (available on every page) or email