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For Visitors at Frederick Health

Visiting a Patient? Get Informed.

If you are visiting someone at Frederick Health, we want to make sure you have access to all the resources and support services you need. If you have questions, we have answers. Supplying our valued patients and their loved ones with information is a crucial part of our work here at Frederick Health.

We are currently on Visitor Status Green. See details below:

Visiting Hours:

  • 24-Hours a Day, 7 Days a Week unless otherwise noted below

Quiet Hours:

  • 10:00PM until 7:00AM, every day.
  • For patient comfort and consideration, visitors of patients in semi-private rooms for will be kindly asked to leave during quiet hours and not spend the night.

Where exceptions or consideration need apply, please ask if private room can be made available.

Number of Visitors and Age Limit:

  • Patients may have up to two visitors at the bedside at a time. (Minors under 16 to be accompanied by supervising adult).

Adult Emergency Department:
Two visitors are permitted at a time, must be 16 or over.

Pediatrics (Inpatient and Emergency Department):
Two visitors are permitted at a time in the Emergency Department.

Behavioral Health:
Two adults per patient unless physician order for other. Visiting hours are Mon-Sat 6PM-8PM & Sunday 1PM-3PM

Surgical Services & Procedural Areas:
One visitor is permitted at a time unless Pediatric (see above)

Family Center & Labor /Delivery:
A banded support person and an authorized doula are not considered visitors and can remain with patient 24 hours. Two additional visitors are permitted at a time.

Family Center general visiting hours are from 2PM-8PM. Siblings may visit with an adult present.

NICU:
Two banded support people designated on admission will remain the two support people for the entire stay.

Two visitors are permitted at a time, one must be a banded support person. No restrictions, except from 6:30AM.-7:30AM. and 6:30PM-7:30PM when the NICU is closed for report and hand-off.

Visitors may remain in the waiting area outside the unit during this time and can view their child via Angel Eye.

    Patients On Isolation (Applies to ALL Isolation Types):
    A maximum of two visitors are permitted at the patient’s bedside at any given time. Visitors must follow all applicable isolation guidelines

    For more information, contact us at 240-566-3300.

    Get information as a visitor on the pages below:

    Supporting Patients at Our Medical Facilities Across Maryland

    Your role in the life of your loved one is vital. If you have a friend or family member who is hospitalized at Frederick Health Hospital or another facility within Frederick Health, we know that your support and care is crucial to their recovery and overall well-being. We appreciate all you do for them, and we do not underestimate the vital role you play in their lives. We are partners in supporting your loved one through this time.

    If you have questions about our facilities, visiting hours, local accommodations, security, or anything else related to your loved one’s stay that is not covered in this section of our website, we’re here for you. Our support staff can help you and find answers to your questions.

    Notice—Support Persons for Individuals with Disabilities

    State and federal law prohibit discrimination against individuals based on disability. In addition, the Secretary of Health and the Secretary of the Department of Disabilities require all licensed Maryland hospitals, related institutions, freestanding medical facilities, freestanding ambulatory care facilities, chronic disease centers, hospice care facilities, comprehensive rehabilitation facilities, nursing homes, and assisted living programs (collectively health care providers) to adopt policies allowing support persons for individuals with disabilities to stay with those persons during visits to health care providers (the Access Notice).

    If you believe that one of the listed health care providers is violating the Access Notice, you may file a complaint with the Maryland Department of Health's Office of Health Care Quality by following the process described at https://health.maryland.gov/ohcq/Pages/Complaints.aspx.


    If you believe you are a victim of discrimination because of your disability, you may file a complaint with any of the following:

    Office of Equal Opportunity Programs
    Maryland Department of Health
    201 W. Preston Street, Suite 442
    Baltimore, MD 21201
    410-767-6600 | Fax: 410-333-5337
    Maryland Commission on Civil Rights (MCCR)
    6 Saint Paul Street, Suite 900
    Baltimore, MD 21202
    800-637-6247 | Fax: 410-767-8600
    https://mccr.maryland.gov/Pages/Intake.aspx

    You may also file complaints with the following federal agencies if you believe you have been subject to discrimination by a health care provider:

    US Department of Justice (via mail)
    Civil Rights Division

    950 Pennsylvania Ave, NW 4CON, 9th Floor
    Washington, DC 20530
    Fax: 202-307-1191
    https://civilrights.justice.gov/report
    More information on the DOJ complaint
    process can be found online at:
    https://ada.gov/filing_complaint.htm
    Centralized Case Management Operations
    US Department of Health and Human Services

    (via mail)
    200 Independence Ave, SW
    Room 509F HHH Bldg.
    Washington, DC 20201
    Email to OCRComplaint@hhs.gov
    https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf
    More information on the HHS complaint process
    can be found online at:
    https://www.hhs.gov/civil-rights/filing-a-complaint/index.html

    Family Connection Center

    We know that being separated from hospitalized loved ones can be difficult. We encourage family, friends, and loved ones to use electronic devices and apps to stay in touch with patients.

    The Service Excellence Department has set up a “Family Connection Center” to help you stay connected to your loved ones. Our team can print and send photos, cards, and other greetings to patients in the hospital. We can also help arrange phone or video calls for patients who do not have their own electronic devices. Email PatientExperience@frederick.health or call 240-566-3564 to learn more.