Levels of Care

When it comes to getting the care you and your loved ones need quickly and easily, it’s very important to know where you need to go to seek appropriate treatment. We’re here to help.

If this is a medical emergency, dial 9-1-1.

Primary Care

When to use: If you have symptoms of a regular illness or need a regular check-up.

• General Medical Advice
• Annual well exams
• Immunizations
• Manage Chronic conditions
• Diabetes
• Heart Disease
• Treatment of illness:
  • Colds and coughs
  • Sore throat
  • Flu and flu-like symptoms
  • Ear infections
  • Urinary tract infections
  • Minor aches and pains
  • Allergies
• Respiratory Problems

Urgent Care

When to use: If you have a minor illness or injury AND your primary care provider is not available AND your problem cannot wait.

• Treatment of illness:
  • Colds and coughs
  • Sore throat
  • Flu and flu-like symptoms
  • Ear infections/Earache
  • Suspected urinary tract infections or upper respiratory infections
  • Upset stomach
  • Skin rashes and infections
  • Minor broken bones
  • Musculoskeletal injuries
  • Back Pain
  • Toothache (when dentist is not available)
  • Allergies
  • Animal/Insect Bite
  • Eye irritation and redness
  • Minor cut/abrasion
  • Minor burn
  • Fever (if having seizures, go to the Emergency Room)
  • Sexually Transmitted Illness
  • Frequent, bloody or painful urination
  • Nausea or vomiting
• Sports/DOT Physicals
• Travel Vaccines

Emergency Care

When to use: If you have a serious or life-threatening illness or injury.

• Chest pain or other heart attacks symptoms:
  • Pressure, fullness, squeezing/pain in the center of your chest, tightness/burning/aching under the breastbone, chest pain with lightheadedness
• Signs of a stroke:
  • Sudden weakness, numbness of the face/arm/leg on one side of the body; sudden dimness or loss of vision; loss of speech or trouble talking; sudden severe headaches with no cause
• Head injury or eye injury
• Sudden and severe headache or loss of vision
• Heavy bleeding that won’t stop
• Dislocated joints
• Severe abdominal pain
• Deep cuts or severe burns
• High fever
• Severe asthma attack
• Loss of consciousness
• Severe or worsening reaction to an insect bite, sting or medications
• Constant, severe/persistent vomiting
• Coughing up or vomiting blood
• Poisoning (Call Poison Control 1-800-222-1222 and ask for immediate home treatment advice)
• Domestic violence or rape
• Feelings of suicide