Frederick Health Interpreting Services provides language accessibility
for patients so they can participate fully in their own healthcare and
in the healthcare of their loved ones.
Staff interpreters provide American Sign Language (ASL), and Spanish interpreting.
We utilize agency interpreters for additional resources and languages.
We also provide telephonic interpreting for over 160 spoken languages
and Video Remote Interpreting (VRI), 24 hours a day, 7 days a week, to
patients, families for appointments, procedures and hospital stays.
Deaf & Hard of Hearing Services
RID Certified Sign Language interpreters are provided upon request. When possible, make
your request in advance. When calling Scheduling (240-566-3400) to make
your medical appointment. Otherwise, notify your nurse at any time throughout
your admission. Contact your nurse or have someone call Interpreting Services
at 4351 to request an interpreter.
Our Statement to Patients (Patient Rights and Responsibilities) is also
available on videotape presented in sign language.
In some instances, VRI (Video Remote Interpreting) may be utilized if the
staff or agency interpreters are not immediately available. Video Phones,
Sorenson Communications, are available upon request to be brought to the patient bedside.
Frequently Asked Questions
How do I get an interpreter?
When scheduling your hospital appointment or service, please let us know
that you need an interpreter. In the Emergency Department let hospital
staff know you need an interpreter as soon as you arrive.
Is it ok if I use my relative as my interpreter?
We want your friend or family member to be there to support you but not
to act as your interpreter. We have qualified interpreters who are experienced
in medical settings and can be objective and impartial in difficult or
emotional circumstances. If you choose to decline our hospital provided
interpreting resources in lieu of using family/friend, we will ask you
to sign a waiver. Your provider may request the hospital interpreter’s
presence regardless of the signing of this waiver.
How much does it cost to have an interpreter?
There is no cost to the patient or insurance company for Frederick Health