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Patients & Visitors

Do you have questions as a patient or visitor at our Frederick County hospital? This section of our website contains all the answers and information you need. Whether you are visiting a patient in our hospital or you are a patient, we want to make sure you have all the resources necessary to make your stay as pleasant as possible.

You’ll find more individual information on the following pages:

Here to Support You Every Step of the Way

At Frederick Health, our Patient Advocates are here to ensure that your concerns are heard, your questions are answered, and your experience meets the highest standards of care.

Patient Advocates can help:

  • Navigate your hospital stay or visit
  • Resolve questions about care, services, or communication.
  • Address concerns confidentially and promptly
  • Connect you with helpful resources or the appropriate Frederick Health team member.

Current Frederick Health Hospital patients and families can communicate any care related questions to their primary nurse, charge nurse, or request a Patient Advocate. For after-hours requests, please contact the hospital supervisor.

The Service Excellence Department is open Monday through Friday from 8:00 a.m. to 4:30 p.m.

Connect with a Patient Advocate by calling 240-566-3564, by email PatientExperience@Frederick.Health or request a Patient Advocate at the Frederick Health Hospital main entrance.

We appreciate your patience as we work to improve the Frederick Health Hospital parking garage. The parking garage remains safe and open, but we ask that you follow any posted signs and instructions provided by Frederick Health Security.

Serving Frederick County, Maryland Since 1902

At Frederick Health, our community is our priority. We are proud to serve our community with the excellence we have been devoted to maintaining since opening our doors in 1902. Our team of elite medical professionals, experts, and support staff members work together to provide patients with an experience that is marked by compassion, care, and genuine service. From surgeons to therapists to care coordinators to registered nurses, we put our patients’ needs first and do everything in our power to serve them with excellence.

Providing Elite Care When Every Minute Counts

Frederick Health provides emergency care services for communities across Maryland, including north to Gettysburg, east to Mt. Airy, south into Montgomery County, and west to the Eastern panhandle of West Virginia. If you or someone you love is in need of emergency medical care, we invite you to visit one of our emergency facilities. Our facilities are state of the art, fully equipped and staffed with caring, experienced, and knowledgeable professionals from every branch of the medical field.

Learn More About Our Broad Range of Services & Programs

Our team is constantly expanding and our services are always adapting and growing to meet the diverse, changing needs of our growing community. Frederick County is the fastest growing county in the state of Maryland. We’re passionate about meeting our patients’ needs and providing unsurpassed quality of care right here at home.

If you have questions, or if you would like more information about our services at Frederick Health, please contact us anytime.