Patients & Visitors
Effective 1/8/2026: Due to the rise in respiratory illnesses, we strongly encourage patients and visitors to wear a protective mask at all Frederick Health locations.
Frederick Health is committed to prioritizing the safety of our patients, visitors, and team members. As part of that commitment, all Frederick Health team members are required to wear masks in patient-facing areas and when interacting with patients and visitors until the end of respiratory illness season.
This masking requirement includes our hospital and all patient care locations. As the respiratory illness response is a changing situation, this policy is subject to change.
Should you have questions regarding the masking policy at any of our locations, please speak to a reception area/front desk team member. You may also contact our Service Excellence Department by phone at 240-566-3564 or email at PatientExperience@frederick.health.
Whether you are patient or visiting a patient, we want to make sure you have all the resources necessary to make your visit as pleasant as possible.
You’ll find more individual information on the following pages:
Here to Support You Every Step of the Way
At Frederick Health, our Patient Advocates are here to ensure that your concerns are heard, your questions are answered, and your experience meets the highest standards of care.
Patient Advocates can help:
- Navigate your hospital stay or visit
- Resolve questions about care, services, or communication.
- Address concerns confidentially and promptly
- Connect you with helpful resources or the appropriate Frederick Health team member.
Current Frederick Health Hospital patients and families can communicate any care related questions to their primary nurse, charge nurse, or request a Patient Advocate. For after-hours requests, please contact the hospital supervisor.
The Service Excellence Department is open Monday through Friday from 8:00 a.m. to 4:30 p.m.
Connect with a Patient Advocate by calling 240-566-3564, by email PatientExperience@Frederick.Health or request a Patient Advocate at the Frederick Health Hospital main entrance.
We appreciate your patience as we work to improve the Frederick Health Hospital parking garage. The parking garage remains safe and open, but we ask that you follow any posted signs and instructions provided by Frederick Health Security.
Serving Frederick County, Maryland Since 1902
At Frederick Health, our community is our priority. We are proud to serve our community with the excellence we have been devoted to maintaining since opening our doors in 1902. Our team of elite medical professionals, experts, and support staff members work together to provide patients with an experience that is marked by compassion, care, and genuine service. From surgeons to therapists to care coordinators to registered nurses, we put our patients’ needs first and do everything in our power to serve them with excellence.
Providing Elite Care When Every Minute Counts
Frederick Health provides emergency care services for communities across Maryland, including north to Gettysburg, east to Mt. Airy, south into Montgomery County, and west to the Eastern panhandle of West Virginia. If you or someone you love is in need of emergency medical care, we invite you to visit one of our emergency facilities. Our facilities are state of the art, fully equipped and staffed with caring, experienced, and knowledgeable professionals from every branch of the medical field.
Learn More About Our Broad Range of Services & Programs
Our team is constantly expanding and our services are always adapting and growing to meet the diverse, changing needs of our growing community. Frederick County is the fastest growing county in the state of Maryland. We’re passionate about meeting our patients’ needs and providing unsurpassed quality of care right here at home.
If you have questions, or if you would like more information about our services at Frederick Health, please contact us anytime.