Frequently Asked Questions

1. What do I need to know about my appointment?

To achieve maximum benefits from your program, you must be an active participant in your program, and we ask that you attend all scheduled sessions.

Please make every effort to be on time for your appointment. Your therapist may need to shorten your visit if you are late to avoid inconveniencing patients who follow. If you are more than 15 minutes late, we reserve the right to reschedule your appointment.

2. What should I bring or wear to my appointment?

For ease of your treatment, please bring or wear loose comfortable clothing, bathing suit (aquatic therapy only), eye glasses, and/or hearing aids.

3. What type of insurance do you accept?

  • Aetna
  • American Progressive
  • Blue Cross
  • ChampVA
  • Cigna
  • Compass Rose
  • Coventry
  • Workers Compensation
  • Dept. of Labor-Workers Comp Federal
  • Health Smart
  • Injured Workers Insurance Fund
  • Great West Life
  • Humana ChoiceCare
  • Johns Hopkins Employer Health
  • Johns Hopkins Medicare Advantage
  • Johns Hopkins Priority Partners
  • MD Medicaid
  • Maryland Physicians Care (Patients under 21)
  • MAMSI-MDIPA, Optimum Choice
  • Medicare Part B
  • Medicare Railroad
  • Multiplan-PPO only, not “Value Point”
  • NCAS
  • OneNet PPO
  • PHCS
  • USFHP-Tricare Prime Johns Hopkins
  • USA Care
  • United Healthcare (not medical assistance)
  • Veterans Choice

4. How do I schedule an appointment?

If you already know which location you would like your therapy, please call their main number.

  • Aspen Ridge: 240-566-3132
  • Crestwood: 240-215-1425
  • Liberty: 301-418-6434
  • Mt. Airy: 301-829-5880
  • Urbana: 301-874-4343

After you call the main number, the receptionist will ask you what you would like to be scheduled for and will then pair you with the correct therapist.

If you do not know which location has the services you need or if you have further questions, call the Rehab Community Liaison at 240-315-8112.

5. What should I expect for my first Physical Therapy appointment?

  • You will sign in with the receptionist who will provide you with a packet of information and paperwork you will need to fill out prior to your appointment
  • Depending on your insurance, you may need to pay a copay
  • Your therapist will discuss the following:
    • Your medical history
    • Your current problems/complaints
    • Pain intensity, what aggravates and eases the problem
    • How this is impacting your daily activities or your functional limitations
    • Your goals with physical therapy
    • Medications, tests, and procedures related to your health
  • Your therapist will evaluate you on the following:
    • Palpation
    • Range of Motion (ROM)
    • Muscle Testing
    • Neurological Screening
    • Special Tests
    • Posture Assessment
  • Your therapist will develop a plan with you based on the evaluation and your goals/needs
    • How often you will be seen and for how long
    • Home program
    • What is expected
  • Following the appointment, the receptionist will schedule out your plan of care and provide a paper copy of your schedule.

6. What should I expect for my first Occupational Therapy appointment?

  • You will sign in with the receptionist who will provide you with a packet of information and paperwork you will need to fill out prior to your appointment
  • Depending on your insurance, you may need to pay a copay
  • Your therapist will discuss the following:
    • Your medical history
    • Your current problems/complaints
    • Pain intensity, what aggravates and eases the problem
    • How this is impacting your daily activities or your functional limitations
    • Your goals with physical therapy
    • Medications, tests, and procedures related to your health
  • Your therapist will evaluate you on the following:
    • Palpation
    • Range of Motion (ROM)
    • Muscle Testing
    • Neurological Screening
    • Special Tests
    • Posture Assessment
  • Your therapist will develop a plan with you based on the evaluation and your goals/needs
    • How often you will be seen and for how long
    • Home program
    • What is expected
  • Following the appointment, the receptionist will schedule out your plan of care and provide a paper copy of your schedule.

7. What should I expect for my first Speech Therapy appointment?

  • You will sign in with the receptionist who will provide you with a packet of information and paperwork you will need to fill out prior to your appointment
  • Depending on your insurance, you may need to pay a copay
  • Your therapist will discuss the following:
    • Your medical history
    • Your current problems/complaints
    • Pain intensity, what aggravates and eases the problem
    • How this is impacting your daily activities or your functional limitations
    • Your goals with physical therapy
    • Medications, tests, and procedures related to your health
  • Your therapist will evaluate you on the following:
    • Palpation
    • Range of Motion (ROM)
    • Muscle Testing
    • Neurological Screening
    • Special Tests
    • Posture Assessment
  • Your therapist will develop a plan with you based on the evaluation and your goals/needs
    • How often you will be seen and for how long
    • Home program
    • What is expected
  • Following the appointment, the receptionist will schedule out your plan of care and provide a paper copy of your schedule.

8. What is important to know before my first aquatic therapy appointment?

  • Please shower before and after your pool therapy. Showering before, helps to keep the pool clean, and showering after, removes the pool chemicals from your skin.
  • Do not apply any lotions before your appointment.
  • Towels are provided.
  • As a courtesy to others, please rinse off in the shower in your swimsuit. Only remove your swimsuit once you are in the changing area. We ask that you remain covered at all times.
  • If you are sick, please don’t hesitate to call and reschedule your appointment.
  • Due to the size of our pool we are only able to provide patients with skilled care. Once you have achieved the goals set forth in your evaluation, we will encourage you to continue treatment at an alternate pool facility.

9. Do I need a referral to make an appointment?

No, under the Direct Access Law, you do not need a referral from your provider to be seen for physical and occupational therapy. Depending on your insurance, these therapy services may not be covered. Call any of our locations today to speak to our staff to determine your insurance coverage prior to your appointment.

10. How long is a session?

Your initial evaluation will be an hour long.

Depending on your plan of care your remaining visits will be between thirty minutes to an hour. We will work with your schedule to accommodate you and ensure you are seen when is most comfortable with you.

11. How many visits will I need?

This is dependent on your plan of care. You may only need one visit or up to a couple of months of care. This depends on your diagnosis, the severity of your impairments, medical history, your preferences etc. You will be re-evaluated on a monthly basis and when you see your doctor, we will provide you with a progress report with our recommendations.

Unsure of what service or location is best for you?

Reach out to Frederick Health Physical Therapy & Sports Rehab at 240-566-3132.

We can assist you with:

  • Finding the right services you need
  • Directing you to the most convenient location
  • Explaining the scheduling process
  • Informing you of the insurances we accept

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