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Visitor Guidelines​

  • Masking, frequent hand hygiene, and social distancing of 6 feet are required at all times.
  • All visitors must be 16 years of age or older.
  • Exceptions may be made for end-of-life care.
  • We are concerned about the health and safety of our patients, staff, and visitors. Any visitor that does not abide by the visitor guidelines will be asked to leave.
  • For all areas in Frederick Health Hospital, except in the Behavioral Health Unit:
    • One (1) visitor at the bedside at a time.*
      • *For non-COVID patients: Visitors may be exchanged/interchanged.
      • *For patients with COVID: Due to the current prevalence in COVID-19 cases in the community, only one (1) visitor per day is permitted without any exchanges / interchanges.
  • Behavioral Health Unit: Visitation by appointment only.
  • Frederick Health Medical Group/Urgent Care/Outpatient Settings: One (1) support person if needed to assist patient during visit/appointment.

Additional information:

  • Visitors may be switched out throughout the day without restriction.
  • Masking will remain required among patients, staff, and visitors in all public areas of the hospital; specifically, in any area where patient/visitor interaction is/can be reasonably anticipated.
  • Frederick Health is to continue following our current policy/procedure for all visitors who willfully disregard our masking protocols, specified on our hospital website and at entry points into our healthcare facility.
  • Frequent hand hygiene with sanitizer or soap and water and physical distancing (6 ft) is highly encouraged whenever possible.

Notice—Support Persons for Individuals with Disabilities

State and federal law prohibits discrimination against individuals based on disability. In addition, the Secretary of Health and the Secretary of the Department of Disabilities require all licensed Maryland hospitals, related institutions, freestanding medical facilities, freestanding ambulatory care facilities, chronic disease centers, hospice care facilities, comprehensive rehabilitation facilities, nursing homes, and assisted living programs (collectively health care providers) to adopt policies allowing support persons for individuals with disabilities to stay with those persons during visits to health care providers (the Access Notice).

If you believe that one of the listed health care providers is violating the Access Notice, you may file a complaint with the Maryland Department of Health's Office of Health Care Quality by following the process described at

If you believe you are a victim of discrimination because of your disability, you may file a complaint with any of the following:

Office of Equal Opportunity Programs
Maryland Department of Health
201 W. Preston Street, Suite 442
Baltimore, MD 21201
410-767-6600 | Fax: 410-333-5337
Maryland Commission on Civil Rights (MCCR)
6 Saint Paul Street, Suite 900
Baltimore, MD 21202
800-637-6247 | Fax: 410-767-8600

You may also file complaints with the following federal agencies if you believe you have been subject to discrimination by a health care provider:

US Department of Justice (via mail)
Civil Rights Division

950 Pennsylvania Ave, NW 4CON, 9th Floor
Washington, DC 20530
Fax: 202-307-1191
More information on the DOJ complaint
process can be found online at:
Centralized Case Management Operations
US Department of Health and Human Services

(via mail)
200 Independence Ave, SW
Room 509F HHH Bldg.
Washington, DC 20201
Email to
More information on the HHS complaint process
can be found online at:

Family Connection Center

We know that being separated from hospitalized loved ones can be difficult. We encourage family, friends, and loved ones to use electronic devices and apps to stay in touch with patients.

The Service Excellence Department has set up a “Family Connection Center” to help you stay connected to your loved ones. Our team can print and send photos, cards, and other greetings to patients in the hospital. We can also help arrange phone or video calls for patients who do not have their own electronic devices. Email or call 240-566-3564 to learn more.