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Visitor Guidelines​

Frederick Health adjusts visitation levels as needed to ensure patient and public safety.

The guidelines below are effective 5/10/22.

We welcome all visitors but the health and safety of our patients, staff, and visitors is our first priority. For that reason, any person who does not abide by the visitor guidelines will be asked to leave.

General Information:

  • Patients may have up to two (2) visitors at the bedside at a time.
  • Visitors must be 16 years of age or older unless they are siblings of a newborn, visiting a patient at end of life, or other circumstances.
  • Exceptions to the number of visitors may be made for end-of-life care or other circumstances.
  • Visitors with symptoms of COVID-19, such as temperature, fever, cough, or shortness of breath, may not visit.
  • Visitors must socially distance themselves when possible.
  • Face masks are required to enter any of our care facilities and must be worn at all times. Well-fitting masks covering both nose and mouth are required for all patients and visitors at all Frederick Health locations.
  • Visitors of patients in isolation (including COVID-19) will receive additional education on the expectations to perform hand hygiene and wear personal protective equipment (PPE) such as gloves, gowns, and masks. PPE is not to be worn outside of the patient’s room.
    • iPads can be made available as needed for remote visitation in COVID-19 patient rooms.
  • At the request of the patient/family for a visit from a member of any religious affiliation, clergy are permitted to visit regardless of the patient's status.
  • Support Persons for Individuals with Disabilities—please see additional information below.

Specialty-Specific Guidelines

  • Frederick Health Hospital inpatients: Patients may have up to two (2) visitors at the bedside at a time.
  • Emergency Department: Up to two (2) support persons to accompany the patient.
  • Pediatrics ED: One (1) parent or guardian at the bedside at a time.
  • NICU: Visitor guidelines may vary, please check with the care team for up-to-date guidance.
  • Behavioral Health Unit: Visitation by appointment only.
  • Frederick Health Medical Group/Urgent Care/Ambulatory Settings: Up to two (2) support persons if needed to assist patient during visit/appointment.

Notice—Support Persons for Individuals with Disabilities

State and federal law prohibit discrimination against individuals based on disability. In addition, the Secretary of Health and the Secretary of the Department of Disabilities require all licensed Maryland hospitals, related institutions, freestanding medical facilities, freestanding ambulatory care facilities, chronic disease centers, hospice care facilities, comprehensive rehabilitation facilities, nursing homes, and assisted living programs (collectively health care providers) to adopt policies allowing support persons for individuals with disabilities to stay with those persons during visits to health care providers (the Access Notice).

If you believe that one of the listed health care providers is violating the Access Notice, you may file a complaint with the Maryland Department of Health's Office of Health Care Quality by following the process described at https://health.maryland.gov/ohcq/Pages/Complaints.aspx.


If you believe you are a victim of discrimination because of your disability, you may file a complaint with any of the following:

Office of Equal Opportunity Programs
Maryland Department of Health
201 W. Preston Street, Suite 442
Baltimore, MD 21201
410-767-6600 | Fax: 410-333-5337
Maryland Commission on Civil Rights (MCCR)
6 Saint Paul Street, Suite 900
Baltimore, MD 21202
800-637-6247 | Fax: 410-767-8600
https://mccr.maryland.gov/Pages/Intake.aspx

You may also file complaints with the following federal agencies if you believe you have been subject to discrimination by a health care provider:

US Department of Justice (via mail)
Civil Rights Division

950 Pennsylvania Ave, NW 4CON, 9th Floor
Washington, DC 20530
Fax: 202-307-1191
https://civilrights.justice.gov/report
More information on the DOJ complaint
process can be found online at:
https://ada.gov/filing_complaint.htm
Centralized Case Management Operations
US Department of Health and Human Services

(via mail)
200 Independence Ave, SW
Room 509F HHH Bldg.
Washington, DC 20201
Email to OCRComplaint@hhs.gov
https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf
More information on the HHS complaint process
can be found online at:
https://www.hhs.gov/civil-rights/filing-a-complaint/index.html

Family Connection Center

We know that being separated from hospitalized loved ones can be difficult. We encourage family, friends, and loved ones to use electronic devices and apps to stay in touch with patients.

The Service Excellence Department has set up a “Family Connection Center” to help you stay connected to your loved ones. Our team can print and send photos, cards, and other greetings to patients in the hospital. We can also help arrange phone or video calls for patients who do not have their own electronic devices. Email PatientExperience@frederick.health or call 240-566-3564 to learn more.