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Visitor Guidelines​

Due to the high volume of COVID-19 patients being admitted to the hospital and a surge in COVID-19 cases within Frederick County, Frederick Health has implemented the following visitor policy:

Visitation Policy for Non-COVID-19 Patients:

  • One visitor per patient per day between the hours of 12 p.m. - 8 p.m.
  • Visitors must be over the age of 16.
    • Certain circumstances including end-of-life care or other extenuating circumstances must be approved by a hospital supervisor.
  • Visitors must continue to check-in at the front security desk to be screened for COVID-19 symptoms.
    • A photo ID must be presented to the main security desk in order for visitors to receive a badge.
    • Visitors must wear a face mask, practice frequent hand hygiene, and follow visitor protocols.

Visitation Policy for COVID-19 Positive Patients:

  • No visitors except for end-of-life care, medical necessity, and patients in labor, or as required per the Americans with Disabilities Act (ADA).
    • Under certain circumstances, a visitor may be approved by a hospital supervisor for long-term patients with COVID-19.
    • iPads will be available as necessary for remote visitation in COVID-19 patient rooms.
  • Visitors must continue to check-in at the front security desk to be screened for COVID-19 symptoms.
    • A photo ID must be presented to the main security desk in order for visitors to receive a badge.
    • Visitors must wear a face mask and practice frequent hand hygiene and follow visitor protocols.
    • Visitors must wear special Personal Protective Equipment (PPE) while in the patient’s room.
      • Visitors will be given instructions on how to put on and properly remove special isolation gowns, eye protection, mask, and gloves.
    • Visitors must stay in the patient’s room throughout their visit. They are not permitted to access other areas of the hospital.
  • For Pediatrics - One parent or guardian may be present and they must stay with the patient in their room throughout the patient’s stay.
  • For NICU - Visitor guidelines may vary, please check with the care team for up-to-date guidance.

Visitation Policy for Emergency Department (ED):

  • No visitors are permitted for COVID-19 positive patients.
  • Visitors should use personal communication devices such as phones or tablets to communicate with COVID-19 positive patients.
  • Visitation has been suspended except for caregivers or support persons as defined by ADA requirements or parents accompanying children who are Emergency Department patients.
  • Visitors must relocate to their vehicle or the main hospital lobby.

Notice—Support Persons for Individuals with Disabilities

State and federal law prohibits discrimination against individuals based on disability. In addition, the Secretary of Health and the Secretary of the Department of Disabilities require all licensed Maryland hospitals, related institutions, freestanding medical facilities, freestanding ambulatory care facilities, chronic disease centers, hospice care facilities, comprehensive rehabilitation facilities, nursing homes, and assisted living programs (collectively health care providers) to adopt policies allowing support persons for individuals with disabilities to stay with those persons during visits to health care providers (the Access Notice).

If you believe that one of the listed health care providers is violating the Access Notice, you may file a complaint with the Maryland Department of Health's Office of Health Care Quality by following the process described at https://health.maryland.gov/ohcq/Pages/Complaints.aspx.


If you believe you are a victim of discrimination because of your disability, you may file a complaint with any of the following:

Office of Equal Opportunity Programs
Maryland Department of Health
201 W. Preston Street, Suite 442
Baltimore, MD 21201
410-767-6600 | Fax: 410-333-5337
Maryland Commission on Civil Rights (MCCR)
6 Saint Paul Street, Suite 900
Baltimore, MD 21202
800-637-6247 | Fax: 410-767-8600
https://mccr.maryland.gov/Pages/Intake.aspx

You may also file complaints with the following federal agencies if you believe you have been subject to discrimination by a health care provider:

US Department of Justice (via mail)
Civil Rights Division

950 Pennsylvania Ave, NW 4CON, 9th Floor
Washington, DC 20530
Fax: 202-307-1191
https://civilrights.justice.gov/report
More information on the DOJ complaint
process can be found online at:
https://ada.gov/filing_complaint.htm
Centralized Case Management Operations
US Department of Health and Human Services

(via mail)
200 Independence Ave, SW
Room 509F HHH Bldg.
Washington, DC 20201
Email to OCRComplaint@hhs.gov
https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf
More information on the HHS complaint process
can be found online at:
https://www.hhs.gov/civil-rights/filing-a-complaint/index.html

Family Connection Center

We know that being separated from hospitalized loved ones can be difficult. We encourage family, friends, and loved ones to use electronic devices and apps to stay in touch with patients.

The Service Excellence Department has set up a “Family Connection Center” to help you stay connected to your loved ones. Our team can print and send photos, cards, and other greetings to patients in the hospital. We can also help arrange phone or video calls for patients who do not have their own electronic devices. Email PatientExperience@frederick.health or call 240-566-3564 to learn more.